Frequently Asked Questions

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About Us

Who is AIRx Health for?

AIRx Health is for adults with chronic conditions or COVID-19 who could benefit from medical remote monitoring by world-class physicians. Monitoring programs can be done from the comfort of your home and are currently offered for high blood pressure (hypertension), stroke, COPD (lung disease), and COVID-19.

Prior to the COVID-19 pandemic, physicians had to be licensed in the state where patients are located. However the rules have been changing in response to COVID-19 in certain states. We are currently available in California as well as states that allow cross-border licensing waivers due to the current COVID-19 national health emergency. If you are not located in California and interested in being monitored, please email contact@airxhealth.com to learn more if monitoring through the AIRx Health platform is available in your state.

All of the physicians on the AIRx Health platform are U.S. licensed physicians trained at world-renowned medical institutions. AIRx Health advisors also include a neurologist specialized in stroke care, and a pulmonologist from Stanford University.

We take your privacy and the security of your information very seriously. The AIRx Health platform complies with all relevant privacy laws. Please read our Privacy Policy and security page for more details.

Telehealth

Do I need to see a doctor in-person to use AIRx Health?

No, AIRx Health is a virtual platform that connects you to telehealth physicians experienced with monitoring and managing chronic diseases and COVID-19. You will not physically meet with physicians on the AIRx Health platform. However, to be a candidate to receive monitoring on the AIRx Health platform, you must have seen your local doctor within the last 24 months. Remote patient monitoring provided by these physicians via the AIRx Health platform is not a replacement for your primary medical care. These physicians typically require that you have seen your primary care provider within the last 24 months.

You can call into the toll-free number provided to you to leave a message at anytime. However, in case of medical emergency please seek immediate medical attention, such as dialing 911.

No. Doctors on the AIRx Health platform are not replacements for your primary care physician (PCP) but work to complement their care. It is important to maintain your PCP and any other physicians involved in your care so that everyone can work together to provide you the best care.

In an emergency, please call 911 immediately.

Remote Patient Monitoring (RPM)

What is Remote Patient Monitoring?

Remote patient monitoring, or RPM, is a technology to enable monitoring of patients outside of the doctor's office, such as in the comfort of your own home.

The doctors on the AIRx Health platform are U.S. Licensed physicians with the ability to modify and prescribe medications, if needed and relevant to your monitoring program.

If a physician using AIRx Health prescribes you medication, the electronic prescription will be sent to your local pharmacy that you select and will be available for pickup.

Cost, Pricing, Services

Is remote patient monitoring by doctors and medical staff using the AIRx Health platform covered by Medicare?

Remote patient monitoring is a covered benefit by patients with Medicare Part B insurance and select insurances. Co-pays may or may not apply depending on your insurance coverage and plan.

In addition to Medicare, remote patient monitoring is covered by select insurers. If you are unsure if remote monitoring is covered by your insurance, please email contact@airxhealth.com.

COPD

How does COPD monitoring work on the AIRx Health platform?

We use telemedicine technology to provide a convenient way for you to receive COPD monitoring and treatment from a U.S. licensed physician; all without leaving your home. Each day you measure your vitals. You report any changes in your symptoms using an automated toll-free number, or using a secure SMS texted weblink.

For the COPD monitoring program, you will be provided with a kit and instructions to collect your vitals such as blood oxygen level (SpO2) and heart rate using a pulse oximeter.

If you are enrolled in the COPD monitoring program, AIRx Health will mail you a monitoring kit, which will include a home pulse oximeter covered by insurance.

Hypertension

How does blood pressure monitoring work on the AIRx Health platform?

We use telemedicine technology to connect you to U.S. licensed physicians for blood pressure monitoring and treatment that’s convenient. Each morning you will take your blood pressure, reviewed remotely by a medical team.

AIRx Health will provide you an instruction sheet along with a blood pressure monitor in your monitoring kit.

If you are enrolled in the blood pressure monitoring program, AIRx Health will mail an Omron blood pressure monitor to your home, covered by your insurance..

Stroke

How does stroke monitoring work on the AIRx Health platform?

We use telemedicine technology to connect you to U.S. licensed physicians who conveniently monitor and manage your blood pressure. Contorlling blood pressure can clinically lower the risk of having another stroke. Each morning you will take your blood pressure, reviewed remotely by a medical team.

If you are enrolled in the Stroke monitoring program, AIRx Health will mail an Omron blood pressure monitor to your home.

COVID-19

How does COVID-19 monitoring work on the AIRx Health platform?

We use telemedicine technology to connect you to U.S. licensed physicians for COVID-19 monitoring during your quarantine period and recovery. Each day you will take your vitals and report your symptoms which will be reviewed daily by a medical team.

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